Business Process Innovation and Social Networks

I've just discovered Irving Wladasky-Berger's blog.  He's the VP of technical Strategy and Innovation at IBM.  He's written an interesting piece about a breakfast roundtable he attended in Palo Alto on Social Media and Web 2.0 hosted by Tony Perkins, founder and former editor-in-chief of Red Herring.  It also relates to the debate about business process outsourcing from earlier posts here.  You should read it.  He says that:

"with the emergence of Service-Oriented Architectures, Web  Services and similar capabilities we can now tackle the standardization and integration of business processes and truly contemplate building globally integrated businesses, industries and economies."

He goes on to comment:

"An innovative business looks for the proper balance between process – covering those aspects of the business that can be designed, standardized, and increasingly automated – and people – who bring their creativity and adaptability to handle everything else.  In a world that keeps getting more and more complicated and is changing faster and faster you need both – but even more, you need the innovation which, when all is said and done, is the truly human element."

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